Shipping policy

Shipping Information

At Rose & Mantle, we take pride in delivering our products to you with the utmost care and efficiency. Currently, we offer shipping exclusively within the United States.

Delivery Timeframes

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 2-3 business days
  • Priority Shipping: 1-2 business days

All orders are processed within 1-2 business days following confirmation of payment. Please note that delivery timeframes begin once your order has been processed and shipped, not from the moment of purchase.

Shipping Rates

Shipping rates are calculated based on the weight of your items, the shipping method selected, and your delivery location. The exact cost will be displayed at checkout before you complete your purchase.

Return Policy

We want you to be completely satisfied with your Rose & Mantle purchase. If for any reason you're not entirely pleased with your items, we offer a straightforward return process.

30-Day Return Period

You may return any unused items in their original condition and packaging within 30 days of delivery. The return period begins on the day you receive your order.

Return Process

  1. Initiate Your Return: Contact our customer service team at info@roseandmantle.com to receive a Return Authorization Number.
  2. Package Your Items: Securely package the items in their original packaging if possible.
  3. Include Return Form: Complete the return form that was included with your order or download one from our website.
  4. Ship Your Return: Send your return to the address provided by our customer service team, clearly marking your Return Authorization Number on the outside of the package.

Refund Information

Once we receive and inspect your return, a refund will be issued to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable, and return shipping expenses are the responsibility of the customer unless the return is due to our error.

Order Tracking

All orders include tracking information that will be sent to you via email once your package has been shipped. You can also track your order's progress by logging into your account on our website.

International Shipping (outside the United States)

We currently offer international shipping to select countries. Shipping rates are calculated at checkout based on your order weight, destination, and selected service.

Duties, taxes, and customs fees
International orders may be subject to import duties, taxes, and customs fees charged by your local customs authority once the shipment reaches your country. These charges are not included in our product prices or shipping rates and are not collected by us at checkout.

By placing an international order, you agree to pay any applicable duties, taxes, or customs fees required by your country to receive your package. If you refuse to pay these charges and the shipment is returned or abandoned, shipping costs and any related fees are non‑refundable. Any refund (if applicable) will be issued for the product subtotal only, minus any return shipping or handling costs charged to us by the carrier.

Because customs policies vary widely from country to country, we recommend contacting your local customs office for more information before placing your order. We are not responsible for delays caused by customs processing or carrier handling.

Questions?

If you have any questions about our shipping or return policies, please don't hesitate to contact our customer service team at info@roseandmantle.com.

This policy was last updated on March 23, 2026.